1 - When is my credit card charged?
2 - When can I expect delivery?
3 - Who is responsible for unloading the freight at my location?
4 - What is the freight policy?
5 - What taxes are applied to my order?
6 - What if I have a warranty problem?
7 - What is your returns policy?
8 - Who do I contact to have my lift installed?

1 - When is my credit card charged?
Your credit card will be charged only when the goods are shipped to you.
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2 - When can I expect delivery?
For every item on our site, we note the estimated Availability. Where items are In Stock, they usually ship no later than the next business day. You must then allow transit time to your location of an additional 2-6 business days. Where items are not stocking items, please contact us for an updated estimate of availability.
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3 - Who is responsible for unloading the freight at my location?
It is the buyer's responsibility to unload the freight at their location. BabcoEquip will take no responsibility for additional charges of any kind that may incur related to, or involved with, the renting or acquisition of equipment of any kind necessary to unload items off of a delivering carrier's truck. Additional charges will apply to all residential deliveries of heavy-equipment- contact your Babco service agent for quote. For lift-gate service, add $95.
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4 - What is the freight policy?
The pricing on this site and in our catalog includes delivery to many locations in Canada. However, some locations will be subject to a freight surcharge. Please contact us to get a Quote for delivery to your location.
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5 - What taxes are applied to my order?
All sales are subject to GST/HST as applicable. Residents in Saskatchewan, Manitoba and Quebec should self-assess PST/QST as required. Provincial sales taxes are charged based on the province we physically ship the equipment to.
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6 - What if I have a warranty problem?
We know your equipment is vital to your business. Contact our customer support at 800-661-5313 for assistance. We stock in our Surrey, BC warehouse, replacement parts for almost all of the BendPak and Ranger equipment. In most cases, we will be able to get you the replacement part delivered in 24-48 hours. Where the part is not in stock, we will arrange for express shipment directly to you from BendPak in California.
All products shown in this web site and our advertising are warranted by the manufacturer against defects in materials and workmanship to the extent of the manufacturers’ warranty. No other warranties are implied. Note: We warranty only the tools that we sold to you (proof of purchase is required). Please contact your original supplier for warranty on other products.
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7 - What is your returns policy?
All returns require a Return Authorization (RA). Returns without a valid RA will not be accepted at our warehouse. RA numbers expire after 14 days. Contact our customer support at 800-661-5313 for assistance. Returns of non-defective items may be returned within 30 days of original invoice date. Special order items are not returnable. Returns must be freight prepaid to our warehouse or they will not be accepted. NON-DEFECTIVE RETURNS WILL BE SUBJECT TO A 20% RE-STOCKING FEE plus reimbursement of the original freight costs incurred to send the equipment to you. BabcoEquip shall at their discretion determine the credit method. Options include a credit or a refund. All products being returned will be inspected and tested and must be in the manufacturer’s ORIGINAL PACKAGING and be 100% complete.
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8 - Who do I contact to have my lift installed?
BabcoEquip uses a nationwide network of independent contractors for lift installations and warranty service. Contact us for contractor in your area.
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